Brides from across the country are complaining about an Atlanta-based wedding photography company, Lace & Vine Photography.
Frustrated customers say the photographer either didn’t show up or didn’t deliver the final product.
Channel 2 consumer investigator Justin Gray spoke to Mimmi Phan, who only has photos from her New England wedding in September because a guest came in at the last minute to take photos.
[DOWNLOAD: Free WSB-TV News app for alerts as news breaks]
She received a text message from the owner of Lace & Vine at 2:30pm on the afternoon of the wedding saying he was not coming and would not be providing a replacement.
“We had tried several times to give them information like, ‘If you can’t do this wedding, we can find another photographer instead.’ But they told the coordinator they would show up,” Phan said
She says the photographer told the wedding planner on the morning of the big day that he would be there before texting off just hours before the ceremony.
Phan still hasn’t gotten her money back.
“On the day of the wedding we were very angry. Now we’re even more frustrated at this point because we just want it to be over,” Phan said.
Jasmine Murphy hired Lace & Vine to shoot and edit a video of her wedding in April.
Almost 6 months later, she still doesn’t have the video that was supposed to be provided within 90 days.
“It’s not like we’re going back and doing it all over again,” Murphy said
Channel 2 Action News spoke to several other brides with similar stories.
There’s even a Victims of Lace & Vine Facebook group.
One bride, who wished to remain anonymous as she fights for a refund, wrote to us: “You didn’t show my wedding at all. No communication at all after I sent them the final payment.”
“Do you want the truth, or do you want me to confirm what your concerns and feelings are?” said Anthony Brown, co-owner of Lace & Vine Channel 2 consumer investigator Justin Gray via phone.
Gray spoke to Brown for more than 30 minutes, who also sent us dozens of text messages but only logged a small portion of the conversation.
“Now that we’re on record, yes, Mimmi Phan, I didn’t show up for her wedding. My engine exploded. I told her I couldn’t be there and I told her to file a lawsuit for her refund,” he said.
According to Lace & Vine, the wedding day car broke down in North Carolina. But Phan received the cancellation just 3 hours before the ceremony. North Carolina is a 14 hour drive north of Boston from the wedding location.
The Lace & Vine website is now closed.
The couple who owned it have parted ways and tell me it has caused a significant backlog of work.
Mimmi Phan still hasn’t received a promised refund.
Lace & Vine texted her that negative reviews and canceled weddings had left her account in deficit.
“If you were already at a point where it’s too much, why would you keep doing more and more weddings or not letting your clients know what’s going on,” Phan said.
Lace & Vine’s owner says the company is no longer accepting new clients. And tells Channel 2 that they are working to finalize any backlog changes and send photos and videos to customers.
©2022 Cox Media Group